You can be both compassionate and assertive as a physician. Make no mistake – showing compassion is not a matter of being a pushover. However, with that focus on ‘evidence-based medicine,’ a tragedy occurred: the loss of soft skills and, with that, compassion. He believes this to be important because, when he went to medical school, the focus was geared towards “evidence-based medicine.” The ability to talk with patients in a kind or compassionate tone wasn’t the top priority – science was. ![]() ![]() Now, he finds himself as a teacher, exiting the war zone of the emergency room to enter into a medical school that is trying so hard to teach both the ‘science’ and the ‘art’ of medicine. So, he went to medical school because he wanted to use that empathy to be compassionate towards others. However, that was who he was – it was what helped to define him. He was bad at that because he would feel emotions at such a deep level while watching movies or even listening to music. “You were supposed to hide your emotions and have a stiff upper lip,” he stated. He was raised in a British household where empathy wasn’t a very good thing. This physician is a very empathetic person. Some people read emotions well while others don’t – this is a known fact. This medical school was beginning to teach a new type of medicine: compassion. I chose to interview this doctor because he was leaving his position at the emergency department for a teaching position at a nearby medical school. It’s been difficult for me to even write this because I could teach about it for years… His words gripped at me – they held me like an anchor for months to come as I upheld my new and challenging leadership role. Every single sentence he stated was so stunning and so true. Now, when I left that interview, I left in tears. Today, I present to you a mere glimpse into the knowledge that I have been given:Ī few months ago, I interviewed my greatest teacher – a pediatric emergency medicine physician who has greatly impacted the lives of those around him. ![]() However, I could not have done it without the help of my own teachers. I have dedicated many years of my life to studying and teaching provider burnout and how scribes can help to fight it. By Arissa Viering, Remote Telescribe Implementations Manager
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